Return & Refund Policy
We want you to feel confident and happy with every purchase. If for any reason you are not satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, and in their original condition.
- Products must be returned with original packaging, tags, and any included accessories.
- The product must not show signs of damage, scratches, or misuse.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn jewellery or bracelets
- Crystals that have been damaged after delivery
- Customized or personalized products
- Products returned without original packaging
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact customer support within 48 hours of delivery.
Provide:
- Your order number
- Clear photos or videos of the product and packaging
After verification, a replacement or refund will be arranged.
4. Return Process
To initiate a return:
- Contact customer support.
- Share your order details and reason for return.
- Once approved, instructions for returning the product will be provided.
Customers may be responsible for return shipping charges, unless the product was damaged or incorrect.
5. Refund Policy
- Refunds are processed after the returned item is received and inspected.
- Once approved, the refund will be issued to the original payment method.
- Refund processing may take 5–10 business days depending on the payment provider.
6. Replacement Policy
- If the product is defective or damaged, a replacement may be offered instead of a refund, depending on product availability.
7. Order Cancellation
Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible.
8. Contact for Support
For any return, refund, or product-related issues, please contact customer support:
Customer Support Email:
Ash2zap@gmail.com
Our support team will assist you as quickly as possible.